Refund policy
Is it possible to return an unwanted item?
Yes of coarse!
We are more than happy to refund unwanted items, within 30 days of purchase receipt.
PLEASE NOTE:
Shipping fees will not be refunded.
All unwanted items must be returned undamaged in their ORIGINAL packaging + UNUSED for the refund to be processed. Please note there is a 15% handling + restocking fee.
Shipping costs for refunds is at the customers expense.
Items that are unused but NOT in their original packaging will have a repackaging fee of 25%.
How to issue a return
∙ Contact us through our contact us page.
∙ We will issue you a RMA number (Return Merchandise Authorisation) for a prompt refund of returned items.
∙ Once we receive your inquiry for returning your goods, we will give you instructions of how & where to send items back.
∙ Once we have received the unwanted items & we are completely satisfied with the condition of them, we will give you a refund of items returned.